Returns

We feel confident that you will love BAZOO, but if for any reason there is a problem with your product/s due to defects in manufacturing and/or workmanship; or if there is a fulfilment mistake which may have resulted in the shipment of incorrect products to you, we will gladly issue you a full refund or replacement product on your request. If this is the case, please follow the simple steps below:

  1. Contact us at support@wearebazoo.com to let us know that you’re unhappy with your purchase and provide us with detail of exactly what is wrong with it; we will ask you to send photos to help us see the problem. This will also help us to make improvements for the future.
  2. If we agree that the problem you have raised is sufficient and meets the criteria above, we will do one of two things. If you request a refund, we will issue you a full refund which will be made to the same payment method used in the purchase of the original order. Otherwise, if requested we will immediately send you a replacement product of what you ordered, within the normal 1-2 working day delivery. Please be sure we will send you a new confirmation order, with a tracking number, and that you will not be charged for this replacement box.
  3. We may also ask you to return the item to us as evidence to our manufacturers of default or repackage the product if it was incorrectly sent to you but still in perfect condition. We will reimburse you the cost of this return postage via the same payment method used to purchase your product. You will have to obtain proof of receipt, and tracking of the parcel. Please note if we require you to send your parcel back, we will not be able to issue a refund or replacement product until we have received your returned item.

In addition:

  •       BAZOO holds the right to refuse refunds or exchanges if damaged or unwanted products are returned without reporting within 5days of delivery. 
  • We may require photographic evidence of purchase before return is processed (photographic evidence must be sent to support@wearebazoo.com with clear description of damages or fulfilment issue)
  •      BAZOO will either refund the price you purchased your item at -this includes sale items or voucher purchased items and delivery costs, or if send a replacement product at the customer’s request. Please note if we require you to send your parcel back, we will not be able to issue a refund or replacement product until we have received your returned item.
  • In the event of discontinued or no stock of the returned item, we will refund the full amount the item was purchased at (see-above).
  • We can only refund or replace items purchased from our online store. Any items purchase from our distributing partners must be returned to the store purchased at, in order for us to maintain accurate stock levels.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • Please allow up to 7 working days for your return/refund to be processed.
  • Goods returned are your responsibility until they reach our warehouse. Please make sure it’s packed up properly and can’t get damaged on the way.
  • In the unlikely event that the we request the customer to return an item it must be sent to the below address AFTER contacting support@wearebazoo.com, so we can provide you with a returns reference.

Real English Drinks Distillery
Unit 2
Station Road
Industrial Estate
Liphook
GU30 7DR