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Orders
Where do you deliver?
We ship all across the UK mainland (England, Wales, Scotland, Northern Ireland), including Inverness, the Channel islands and the Scilly isles. If you’re unsure if we ship to your postcode, email us at support@wearebazoo.com.
How long does delivery usually take?
All orders placed before 10.30am Tue-Fri will be sent out that same day. We use Royal Mail Tracked 48 which makes sure to get your products to you within 2-3 working days.
Do you have a money back guarantee?
Yes - If you're not 100% satisfied with your order, you can return them to us for a full refund. Please contact support@wearebazoo.com for help with this.
Do you charge for delivery?
All orders over £10 are free shipping, otherwise we charge £2.99 for shipping orders under £10.
Do you do next day delivery?
Yes! At checkout there's an option to select DPD - next day delivery for a small extra charge.
What do I get if I subscribe?
You get £5 off your first subscription, and an easy hassle-free way to enjoy our products!
How do I amend or cancel my subscription?
You can log into the account portal section on our website anytime from anywhere, and edit, skip or cancel your next order. Super simple!
What payment methods can I use?
We accept American Express, Visa, Mastercard, Apple Pay, Shop Pay, Google Pay, Click to Pay, and PayPal.
Can I track my delivery?
Yes – you'll be given a Royal Mail tracking number in your confirmation email, so you can track your order anytime from anywhere.
What if I forgot my account log in details?
Don’t worry! All our online accounts now have passwordless log ins - so no need to remember anything. Yipee!
Product
Why is bamboo better for the environment?
Bamboo plants grow a lot quicker than trees (up to 3ft in one day!). Bamboo absorbs 30% more CO2 than trees, and produces 35% more oxygen. It is also needs a lot less water, and no fertiliser or irrigation to grow.
Why is regular toilet paper & kitchen roll bad for the environment?
Regular toilet paper releases 65% more carbon emissions than bamboo toilet paper, and wipes out 1 million trees a day. Also, the bleaching used in regular white toilet paper is most commonly chlorine-bleach, which releases harmful toxins into our waterways and damages marine species. That’s why bazoo’s bleaching method is TCF (totally chlorine free), and considered the most sustainable bleaching method for paper.
Is this bamboo the same bamboo that panda's eat?
No it is not, the pandas eat a different species of bamboo!
What charity involvement do you have?
We work with the Rainforest Trust UK so that for every box sold we protect 100m2 of endangered habitat.
Are your products suitable for people with allergies?
Yes 100% - co-founder Sanmarie has extremely sensitive skin and uses all our products daily. The materials and ingredients are all naturally hypoallergenic and non-irritable.
Why the individual wrappers on the rolls?
We wrap some of our rolls individually in recycled wrappers in order to keep them moisture-free and easy to store. And the animal facts are an added bonus to spread awareness about threatened species impacted by climate change!
Why is there one wrapped roll in my unwrapped/naked box?
We've done this so all our customers get at least one wrapped roll they can put on display to showcase to their family, friends and guests. This helps spread our message further of saving the environment; one roll at a time.
What does FSC certified mean?
It means all of our bamboo comes from and is made with 100% Forest Stewardship Council approved forest-based materials. Our certificate gets renewed every year to make sure our bamboo forests, factories and their employees are still being looked after to the correct standard.
Is bamboo or recycled paper better for the environment?
Recycled toilet paper uses 30% more carbon emissions than bamboo toilet paper. Due to the processes required to recycle toilet paper much more heat, water, chemicals and energy are used. So bamboo is definitely better for the atmosphere, us and the animals!
What is your packaging made from?
Our paper wrappers are made from recycled paper, all our cardboard is made from recycled materials (even the inner core of our toilet rolls), our printed text on the box is soy-based ink and it’s all secured together with paper tape! Zero plastic.
How do our prices compare to other brands?
Our Bazoo rolls contain 300 sheets vs other competitors such as Andrex and The Cheeky Panda rolls contain 150-200 sheets. Bazoo rolls start from 25p per 100 sheets vs 41p per 100 sheets with other brands. On average families save over £50 a year buying Bazoo!
Are all products septic tank safe?
Our bamboo toilet paper, kitchen roll and toilet gel are indeed suitable for all waste systems. We’ve trialled and tested our disintegration successfully(check out our video on instagram here)!
Are all products vegan and cruelty-free?
Yes! All of our products and their components are 100% vegan-friendly and cruelty free. We promise.
